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DSN Bank operate a large call centre to handle all their customer calls. They are investigating the option to introduce new software to help monitor and analyse the calls received for training purposes which in turn would increase staff efficiency. Call Monitoring Company has been approached to demonstrate the effectiveness of their solution and articulate the return on investment that would be realized should the solution be purchased.

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This midsize apparel and footwear company designs, manufactures and distributes a product range of more than 1,200 work wear articles with sales operations in Western Europe as well as production sites in Eastern Europe and the Far East. It is a privately held company with a staff of 170.

The company's existing business systems were separate and were manually intensive with large quantities of information being copied by hand between warehousing marketing and production databases. They looked to ABC Supplier to provide an integrated system with improved management visibility of their operations and CRM capability to handle customers throughout the world.

The economic benefits consisted of both cost saving and revenue generating possibilities and they knew that the fast implementation offered by the ABC's partner would lead to early realisation of these economic benefits.

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This analysis is to justify the purchase of analytic solutions (including a third party mapping solution) which will assist in fraud identification and avoidance.

The main customer sponsor is a technocrat working in a government department and their knowledge of what is required for a business case is limited. However, the department is being pressurised to show good value for capital spend. This analysis does just that!

In addition to the economic benefits there will be spin-off benefits which will impact the department's activities in the areas of:

1. creation of an anti-fraud culture
2. maximising fraud deterrence
3. successful prevention of fraud which cannot be deterred
4. the prompt detection of fraud which cannot be prevented; the professional investigation of detected fraud
5. and raising public awareness.

Distribution of information (possible via portal) throughout the Govt Health Department to the decision makers and investigators themselves will lead to improved efficiency. However this has not been accounted for in this analysis.

Global data visibility will lead to an improvement in utilisation of IT equipment and maintenance. This is because it will be possible to reduce multiple storage sites of the same data. However this has not been included in the analysis.

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This large IT software company designs accounts management software for companies of any size. It operates in more than 150 countries and has over 3,000 employees. With large, disparate IT systems internally, the company face significant challenges with back-up, disaster recovery and archiving processes. They face an ever increasing amount of budget being spent on fixing the symptoms and increasing their storage capacity but the problems still remain. With their head quarters in the UK and regional office in Japan, IT Software Co. asked Data Storage Supplier ABC to propose a solution to overcome the aforementioned challenges - the aim being to consolidate existing infrastructure, maximise storage utilisation and reduce overall spend on IT.

Items that carry a financial value are included in the business case detail shown in page below. However, other areas of benefit were discussed and no financial savings attached to them at this stage. These included;

• Employee Time Saving
• Reduction in business downtime
• Improved access to legacy systems
• IT Maintenance cost reductions
• Archiving and retrieval time savings for the end user
• Installation time savings
• Power consumption savings

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XYZ Manufacturing Company's existing voice communications system is a private branch exchange (PBX) solution at its corporate headquarters and a wide variety of different key telephone systems and PBX equipment at its other manufacturing plants, laboratories, and offices.

The company has realised little in the way of consolidation or cost savings in terms of maintenance, support, or overhead and is facing large capital costs for upgrading its legacy PBX hardware. Each company site and each telephony system operated on a stand-alone basis, with different resellers providing outside support and maintenance as needed. Furthermore, there was no integration of non-telecom networking or software applications into any part of the voice communications system.

The company needs to standardise and consolidate its communications systems on an enterprise-wide basis, so they have approached Telecoms Provider to help achieve this.

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Meat Company supplies meat to many of the country's finest hotels and restaurants. Their aim has always been provide the best quality meat. However, there was a need to reduce wastage and improve the back-office order and accounts processing. Meat Company looked to ERP Supplier to provide an integrated system with improved management visibility of their production and operations.

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Outsourcer Provider is in the process of compiling a bid for a large petro-chemical company to replace their internal IT services with an outsourced solution. Part of the bid includes the recruitment, training and skills maintenance of those employed to fulfil the contract. In order to ensure that this part of the bid is fulfilled, they have approached the specialist recruitment company Recruitment ABC and requested a proposal to do just this.

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Paper Mill Co. operates a large warehouse and distribution centre which is key to their ability to service their customers in a timely manner. Following an internal review they approached Supplier ABC to discover if they could help modernise the warehouse processes through the provision of new equipment. The final aim being to increase efficiency and reduce wastage.

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This case is an example of how Logistics Company can provide customers with a courier service that delivers better quality of service, increases profitability and reduces costs.

In terms of benefits to ABC, this will drive higher probability of repeat purchase, reduce the cost of complaint handling and improve convenience for your customers.

Logistics Company Special Delivery has been voted best 3 years in a row. Logistics Company is top in all areas - reliability (e.g. 98.88% - best in class), price, conditions of items on arrival and ease of use.

This case specifically supports the cost of failure and avoiding stationery cost issues for ABC. This analysis assumes sales of 100 items per month and the saving over 12 months is worth over $10,000k.

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ABC Supermarket is one of the leaders in its sector. It has become apparent that there are some inefficiencies within their procurement procedure. They are looking for a new system that would assist procurement department to control the buying process. This, in turn, would help to reduce levels of over-purchase and subsequent stock wastage.

ABC Supermarket approached Software Supplier to investigate whether the solution would resolve their issues.

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